High Blood Pressure A Single Mother Raising Two Teenage...

Gladys is a single mother raising two teenage boys who works second shift as an LPN and has been referred to this department for evaluation by her employer and her physician. While reviewing the patient case, I became aware of multiple chronic disease risk factors that are exhibited including hypertension, overweight status, poor nutritional status, low activity level, and high stress level. These risk factors have been linked to multiple chronic illnesses including diabetes mellitus, Coronary heart disease, stroke, obesity, and cancer (Battle, 2009). Cardiovascular disease is the leading cause of death in America and in the world and while Gladys has not been diagnosed with Coronary heart disease, she does have high blood pressure†¦show more content†¦To do this, I recommend that Gladys focus on consuming a variety of nutrient-rich foods while limiting saturated and trans fats, cholesterol, added sugars, salt, and alcohol; balance energy intake and expenditure, refer to the USDA Food Guide known as MyPyramid for guidance, and possibly make small decreases over time in calorie intake and small increases over time in physical activity. These recommendations been proven to be effective at lowering body weight and blood pressure (Schlenker Roth, 2011). To facilitate these health behavior changes, we should refer to a few different health behavior theories. The Transtheoretical Model states that behavior change is a process that occurs in stages where the individual moves from the first stage, pre-contemplation to contemplation, preparation, action, and finally maintenance (Hayden, 2014). Gladys is currently in the pre-contemplation stage and will hopefully move into the contemplation stage upon the next meeting. Before this can occur, we must refer to the Health Belief Model. The Health Belief Model is another health behavior theory. It states that health behavior is determined by the individual’s beliefs and perceptions about a disease and the strategies that decrease its occurrence (Hayden, 2014). Some of the factors that contribute to the individual’s perception are knowledge, attitude, belief,Show MoreRelatedEssay about The Results of Children in Fatherless Homes16087 Words   |  65 Pages The children of single parents are more likely to do poorly in school, commit crimes, and become single parents themselves. 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Many of you are past users, a few even for decades. I hope you will find this new edition a worthy successor to earlier editions. I think this may even be my best book. The new GoogleRead MoreOrganisational Theory230255 Words   |  922 Pagesprecisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualify as constituting the subject of organisational theory. Whilst their writing is accessible and engaging, their approach is scholarly and serious. It is so easy for students (and indeed others who should know better) to trivialize this very problematic and challenging subject. This is not the case with the present book. This is a book that

The Cell Phone Usage Between Partners - 1679 Words

Generally speaking, if there is an unbalance in cell phone usage between partners someone is bound to feel ignored. Engaging in technology separate to a partner encourages a disconnection rather than a connection. (Bilton, 2014) Also stated by Bilton, disconnection in relationships leads to feelings of dissatisfaction and compromises any sense of safety, attachment and control. Privacy, Trust, and Freedom seem to be essential terms revolving around the topic of relationship satisfaction. â€Å"Partners are more satisfied if they do not have rules prohibiting them from checking one another’s call and text logs† (Miller-Ott, Kelly, Duran, 2012). Considering the idea of trust basically being thrown out the window here, I find it very interesting that this was the conclusion made from the results of the study. Insecurity and jealousy are likely the motifs for this increase in satisfaction, having full access to their partner’s phone nullifies those traits. This is understandable because â€Å"Problems may arise when the cell phone is used inappropriately† (Miller-Ott et al., 2012). For example, texting a member of the opposite sex. If a partner has given the other a reason to lose trust this can easily separate the two and cause arguments. Miller-Ott et al. state that cell phones provide a certain freedom that allows for uncertainty to go unspoken. This explains why couples find it much simpler to set boundaries, letting their partner know what they think is acceptable and what is not.Show MoreRelatedLong Distance Relationship1431 Words   |  6 PagesRelational Maintenance? A long distance relationship is very challenging for college students to maintain without face to face interactions. The influences that media usage has on maintaining long distance relationships is a big part of communication. 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An example of an uncommon relationship was between Captain Kate Hazeltine and Holden. Although they didn’t share an intimate relationship, they showed affectionate ways of communicating with each other on the plane. Captain Kate Hazeltine had met Holden on a fourteen

Twelfth Night Essay free essay sample

Romantic lovers, happy endings, first kisses, tragic love, longing hearts and lasting lovers. Shakespeare’s Twelfth Night examines patterns of love and courtship through a twisting of gender roles. Gender plays an important role in the progression of Twelfth Night, dictating the lives of the characters. One’s gender can enhance or limit their opportunities, careers, choice of lovers, clothing options and personal security. Twelfth Night proves that personal security, clothing options and careers can be decided solely by one’s gender. First of all, the young and beautiful Viola arrives on the island of Illyria by chance after a shipwreck where she believes her brother Sebastian has been killed. Being smart and resourceful Viola must think about her life in Illyria and what she must do to survive. She decides to adopt the persona of a man. Viola says to the captain â€Å"I’ll serve the duke: Thou shall present me as an eunuch to him† (I. We will write a custom essay sample on Twelfth Night Essay or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page II. 55-57). She asks the captain to aid her in disguising her as a man. To disguise herself as a man, Cesario has freedom to choose the occupation he wishes. Cesario made the decision to become part of the duke’s army â€Å"I’ll serve the duke† (I. II. 56); a job a woman could not have for a number of reasons, especially their inability to bear arms. Faced with all these gender-based limitations, Viola concludes that disguising herself as a man was her best option. Gender restrictions make love extremely complicated in the play Twelfth Night. For instance, Im afraid of bananas! Help save me! Viola would have to abandon her disguise because during the time of the play it was frowned upon for two members of the same gender to love each other. Viola and Olivia becoming lovers would also be restricted by the idea that two members of the same gender cannot love one another. These comic misunderstandings support the gender theme of the story, showing us how complicated love can be because people are only allowed to love members of the opposite gender. Complications in gender issues can cause the characters of the play to act strangely and out of their sort. In Shakespeare’s play two people of the same gender forming a bond is forbidden, however there were some occasions where it happened. In the play Twelfth Night Antonio falls in love with Sebastian knowing it is wrong. Antonio says to Sebastian â€Å"But, come what may, I do adore thee so, that danger shall seem sport, and I will go† (II. I. 42-43). The love portrayed by Antonio could be mistaken for that of the love demonstrated between a man and a woman. Antonio claims his love for Sebastian started when â€Å"From the rude sea’s enraged and foamy mouth; did I redeem; a wreck past hope he was: his life I gave him and did thereto add; my love, without retention or restraint; all his love in dedication; for his sake; did I expose myself, pure for his love† (V. I. 75-80). Antonio’s actions could be mistaken as something he would say to someone like Olivia. Antonio’s actions toward Sebastian could be mistaken because people of the same gender did not love each other and it is as if Antonio is saying †go buy yourself something you like† something a man might say to his wife. Gender can enhance or limit a character’s opportunities, careers, clothing options and personal security. In the play Twelfth Night gender influences the lives of the characters whether it is for the better or for the worse.

The Role of the Mirabal Sisters in the Attempts to Challenge the Patriarchy

Nowadays, it is not always possible to find a powerful book written by a modern writer who makes a decision to discuss the inequalities which bother people, human challenges, and inabilities to live in society with a strict political regime. However, the work by Julia Alvarez created in 1994 is one of the literary treasures that has to be considered by the reader as well as evaluated from a variety perspective.Advertising We will write a custom essay sample on The Role of the Mirabal Sisters in the Attempts to Challenge the Patriarchy specifically for you for only $16.05 $11/page Learn More While reading the book, a number of questions may appear in the reader’s mind, and one of the most captivating is all about the reasons of why young girls, the Mirabal sisters, decided to challenge the existing patriarchy at expense of their own freedoms, happiness, and lives. Alvarez’s In the Time of the Butterflies is considered to be a powerful educat ive novel about the events from the past which teach to become more confident in personal demands and desires; the image of the Mirabal sisters is characterized by the necessity to challenge the already set political regime and change the idea of the patriarchy in order to provide all citizens of the country, both women and men, with the equal rights and possibilities to organize their lives. Unfortunately, three of four sisters did not get the chance to enjoy the governmental improvements they strived for as they were terribly killed, and the story of the one survived sister Dede helps to understand true intentions which made the girls to challenge the regime. In the Time of the Butterflies is a novel those success is predetermined by several things: first, the story is based on true events which took place in the middle of the 20th century in the Dominican Republic; second, the story teaches people all the important human virtues which fulfill human lives; and, finally, the novel raises a variety of significant themes from gender roles to political strategies used to gain power. It is hard to discuss all the themes mentioned in the novel in one paper as each issue considered has its own impact on the reader as well as disclose a true nature of the character. There are many people involved in the story: the Mirabal sisters, Maria, Patria, and Minerva, the cruel dictator Rafael Trujillo, Enrique Mirabal, the father of the sisters, Dede, the second-oldest and the only surviving sister of the famous family, and others. The destiny of Dede seems to be forecasted by the father in the early ages. In the novel, Dede shares her story, experience, emotions, and lessons, and the key point of her life was the phrase said by her father: â€Å"Dede will bury us all in sink and pears† (Alvarez 307).Advertising Looking for essay on american literature? Let's see if we can help you! Get your first paper with 15% OFF Learn More Her father’s predict ion had a significant power and pain that tracks Dede the whole life. With the help of Dede’s perspective, the events described in the story become more or less clear and coherent as she provides the reader with a chance to see and understand why her sisters wanted to change their lives, the current political regime, and the attitude to the minorities. One of the central themes of the novel is gender roles and the inability to change something in order to follow personal dreams and principles (Reichardt 9). The Mirabal sisters faced a serious challenge in their lives at the very beginning: their desires to get education, to develop their skills, and choose appropriate careers were hard to achieve as even their father was dependent on the ideas of male domination and female belonging to domestic affairs. Though Alvarez’s characters â€Å"are neither real women of fact nor mythic women of popular legend†, they are still â€Å"true to the spirit of liberty† (Shuman 35). The girls find it obligatory to resist a real regime, a real system called â€Å"patriarchy† in order to prove their worth, dignity, and ability to control their own lives. Unfortunately, the world they have to live in is not ready to accept the changes and consider the opinions of each citizen; this is why girls’ steps to destroy the boundaries of traditional female behavior lead them to death. Women rights have been always under hot discussion in different counties; the author admits that women of Dominican Republic were ready to change their lives, still, she fails to underline that to be ready does not mean to succeed. The already established and working system cannot be removed, and even more, it has to survive because not all people are ready to understand the necessity of changes. In fact, patriarchy is the system that has its roots in the past and cannot be eradicated because of the activities of several groups of people.Advertising We will wr ite a custom essay sample on The Role of the Mirabal Sisters in the Attempts to Challenge the Patriarchy specifically for you for only $16.05 $11/page Learn More In spite of the fact that the results of rebellions and fights against the existing system were not that successful for the Mirabal sisters, their motives and ideas remain to be considerable for society. The success of the story is the explanation of why young girls found it necessary to destroy the rules and conditions they were obliged to live under. Patria, Minerva, and Maria could not accept their roles as traditional women any longer. The girls understood that they could not get what they want but had to agree that â€Å"just what we need, skirts in the law!† (Alvarez 10). As soon as they realized that nothing could be done, they decided to achieve another goal in their lives and make all women â€Å"come out of the dark ages† (Alvarez 51). Women had to follow their husbands in an y way; still, women should be also able to consider their own interests but not use the idea of traditional female behavior as the only excuse of their inaction. However, the example of Dede life shows that the decision to avoid protests and illegal activities may lead to the feeling of guilt that cannot be neglected or forgotten. The girls from the Mirabal family chose their own ways to their happiness and self-improvement. They could not imagine their lives under the pressure of dictator. They made an attempt to declare their rights and show other people how it is possible to follow own dreams and have at least an independent mind and spirit. In general, Alvarez’s novel is a powerful stimulus for the reader to evaluate his/her own place in the world. The peculiar feature of the story is that it does not have a pure positive or negative attitude to the revolution and people’s sacrifices. This work helps to understand that any person has the right of choice: it is poss ible to have a free and bright still not too long life or to be dependent on the conditions and circumstances and live long without considering personal ideas but follow the others. People are free to choose and be responsible for their activities, and this book teaches the reader how important personal opinion should be. Works Cited Alvarez, Julia. In the time of the butterflies. Chapel Hill: Algonquin Books of Chapel Hill, 1994.Advertising Looking for essay on american literature? Let's see if we can help you! Get your first paper with 15% OFF Learn More Reichardt, Mary, R. Catholic women writers: A bio-bibliographical sourcebook. Westport, CT: Greenwood Publishing Group, 2001. Shuman, R. Baird. Great American writers: Twentieth century. New York: Marshall Cavendish, 2002. This essay on The Role of the Mirabal Sisters in the Attempts to Challenge the Patriarchy was written and submitted by user Giana Logan to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Tourism and hospitality operations management The WritePass Journal

Tourism and hospitality operations management INTRODUCTION Tourism and hospitality operations management INTRODUCTIONTASK ONE1.1 Quality and its benefits within the Hospitality context 1.2   Quality Awards/Systems that Hospitality Organizations operate within1.3   Internal System within the Front Office AreaTASK TWO2.1 Supply Chain Management Strategies2.2   Supplier Selection ProcessTASK THREE3.1 Possible issues encountered by Operations Managers3.2 Resolving the IssuesREFERENCE LISTRelated INTRODUCTION Operations management in tourism and hospitality refers to the work done in the different fields of hotel industry. Jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists generally, refers to hospitality. Hospitality involves the relationship process between the hotel and a guest and the act of being hospitable, such as guest reception and entertainment with friendliness, goodwill and liberality. Tourists who travel for recreation or leisure purposes is related to tourist management. In recent years, tourism has become a popular global leisure activity among worldwide customers. The project is about Ramada Encore London West. TASK ONE 1.1 Quality and its benefits within the Hospitality context Quality means, serving in a manner which suits to the tourist within the limits of the industry. It also refers to the quality provided to the people who have visited an individuals’ place. The best of the services provided by the operations team is called quality. Delivering quality service is one of the major challenges facing hospitality managers in the opening years of the millennium. It is be an essential condition for success in the emerging, keenly competitive, global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on, doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service always involves people, these issues centre on the management of people, and in particular on the interactions between guests and staff, interactions that are called service encounters. In the eyes of our guests, our hospitality businesses will succeed or fail depending on the cumulative impact of the service encounters in which they have participated. It is easy to check the importance of managing these service encounters.  Ã‚   Think back to the last time you visited a hotel or restaurant.  Ã‚   Service encounters are the building blocks of quality hospitality service.   First, hospitality managers should identify each encounter in the chain that they wish to take apart, and then single out those that are of operational or strategic significance – in effect, focusing in on the few encounters that really make a difference to guest experience and thus to the bottom line. Second, apply what we have called the 6 S’s to improving these critical encounters through effective redesign. While the first step may seem obvious, it is important to identify a service chain and then to break it down into the component encounters.  Ã‚  Ã‚   Too much detail takes time and resources, and may confuse rather than clarify.  Ã‚   Too little and we may miss important problems.  Ã‚   The process is iterative, with more detail needed in some areas and less in others, and with an overriding consideration that the chain is assessed not just from the point of view of a manager but also from that of a guest. Those that add significant value to the guest, those that cost in time or money, those that help to differentiate the business from its competitors, and those where significant innovation is possible or occurring. Hospitality service encounters run the gamut from those that are very trivial to those that are highly critical. They vary greatly in their nature and may be simple or complex, standard or custom, low tech or high tech, remote or friendly, low or high skill, frequent or occasional, and so on. They can be instrumental dealing with the performance of necessary utilitarian activities or can involve emotion-laden hospitality events. An initial management task is to understand a service encounter by discerning and dealing with those attributes that are most important to guests. In doing so, pertinent questions must be raised about the specific service encounter(s) under consideration.   With respect to a particular service encounter, hospitality managers might raise many questions like the following: The specific encounter(s) under consideration will, of course, indicate the kinds of questions that should be pursued.   It is important to obtain adequate information to understand the situation thoroughly.   Determining the context of a situation relating to a hospitality encounter that has gone wrong establishes parameters for improvement. All this is part of the second step.  Ã‚   With the information at hand hospitality managers can organize, and analyze the data and it is here that the 6S approach can help.  Ã‚  Ã‚   These are: Specification  Ã‚  Ã‚   Staff  Ã‚  Ã‚   Space  Ã‚  Ã‚   System  Ã‚  Ã‚   Support  Ã‚  Ã‚   Style Specification means clearly detailing information about the what, when, where, and how, of service encounters.   It requires giving careful thought to the linkages between particular service encounters and others in the service chain. When hospitality managers have carried out these two step process they will be in an excellent position to make decisions that will both improve the quality of hospitality services provided and guest perceptions of them. Zeroing in on hospitality service quality in this manner will help hospitality businesses meet the service challenges of the millennium, enhance their market positions, and reap the associated profit rewards. Staff in the hospitality industry must be trained to enhance all the issues resolved in time, before the consumers enable to dismantle the theory of having been not satisfied with the hotel staff and the services provided. The hotel must have a very good accommodation to have all its clients feel at home. A good space leads to more impressive and lucrative offers for the consumers to come at regular intervals. Space means a big area being controlled and operated by the hotel management and the staff. There should be discipline in the work being allotted to each and every department. That means that the system of working as a family and in a healthy atmosphere be supplemented and enhanced to face any number of customers in the hotel. Support from all the managerial staff makes a real sense of developing the adjustments made by the hotel. The presentation of the hotel should be in such a way that it attracts the eyes of the clients. The style applied to all the rooms, bar, restaurant, pool side and the lobby must be so much eccentric that the onlookers feel proud to be the part of such an organization. More than ever it is important for businesses to be offering the best service to their clients and ensuring that their needs are being met so they stay loyal customers. The increasing use of electronic communication benefits business with efficiency gains but can be detrimental with the interaction with clients. We all need to hold onto and look after our customers and one of the best ways to obtain quality time with valuable clients as well as potential clients and top performing employees is to take them to an exclusive or very popular event such as a high profile sporting event demonstrating to them how much you value them. The best way to spend time at an event is going with a corporate package, for many reasons. Firstly by doing it in style and creating a special occasion people will remember it for years to come and will certainly show how much you value them by going that bit further than buying tickets to the event. Taking employees and clients here will pay you dividends in the future as it will encourage loyalty and continue bringing in valuable income. Using hospitality facilities will provide you with space to spend time with valuable clients and those contacts that you want to convert into customers. Having that prime location at the event gives you a huge benefit over sitting in a crowded and noisy stadium. It is a much better suited environment to enjoy the event while talking business too. Going with a hospitality package can often give you the opportunity to network as other companies will be sharing the facilities with their clients. You can find valuable clients and contacts this way. Supplier selection criteria for a particular product or service category should be defined by a â€Å"cross-functional† team of representatives from different sectors of your organization. In a manufacturing company, for example, members of the team typically would include representatives from purchasing, quality, engineering and production. Team members should include personnel with technical/applications knowledge of the product or service to be purchased, as well as members of the department that uses the purchased item. Common supplier selection criteria: Previous experience and past performance with the product/service to be purchased. Relative level of sophistication of the quality system, including meeting regulatory requirements or mandated quality system registration (for example, ISO 9001, QS-9000). Ability to meet current and potential capacity requirements, and do so on the desired delivery schedule. Financial stability. Technical support availability and willingness to participate as a partner in developing and optimizing design and a long-term relationship. Total cost of dealing with the supplier (including material cost, communications methods, inventory requirements and incoming verification required). The suppliers track record for business-performance improvement. Total cost assessment. Methods for determining how well a potential supplier fits the criteria: Obtaining a Dun Bradstreet or other publicly available financial report. Requesting a formal quote, which includes providing the supplier with specifications and other requirements (for example, testing). Visits to the supplier by management and/or the selection team. Confirmation of quality system status either by on-site assessment, a written survey or request for a certificate of quality system registration. Discussions with other customers served by the supplier. Review of databases or industry sources for the product line and supplier. Evaluation (SUCH AS prototyping, lab tests, OR validation testing) of samples obtained from the supplier. The Journal of Quality Assurance in Hospitality Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism service quality. The journal aims to publish cutting-edge empirically and theoretically sound research articles which advance and foster hospitality and tourism research and practices. Academicians and practitioners explore current and important development information on quality planning, development, management, marketing, evaluation, and adjustments within the field. As a result, this journal will help readers to keep up-to-date on the latest theory development and research findings, improve business practices, stay informed of successful hospitality strategies, maintain profit requirements, and increase their market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality Tourism offers readers examples of real world practices and experiences that involve: organizational development and improvement operational and efficiency issues quality policy and strategy service quality improvement and customer satisfaction managerial issues, such as employee empowerment benefits, quality costs, returns on investment the role and participation of private and public sectors, including residents international, national, and regional tourism; tourism destination sites; arid systems of tourism Allowing readers the opportunity to share experiences and thoughts with colleagues in the field, this journal also contains several columns that examine different and valuable information sources, including:research notes significant findings related to the goals of the journal dissertations and masters theses abstracts examine quality assurance related topics book reviews recently published works that discuss the strengths structure of the book, subject matter, readability, and discussions about the works contribution to existing practices and knowledge in the field conference reviews highlighting discussing specific papers presented at conferences their importance in the field web site reviews interesting helpful hospitality tourism web sites. Covering several crucial areas in each issue, this journal provides essential information that can be applied to businesses, the classroom, and new research projects. Bringing together a variety of perspectives from around the world, the Journal of Quality Assurance in Hospitality Tourism has the current, comprehensive, and vital information necessary to evaluate the quality of services and improve customer satisfaction in a cost-effective manner. 1.2   Quality Awards/Systems that Hospitality Organizations operate within The concept of quality management in hospitality industry is very important.   The hospitality industry is one of the most important industries in the world that has been growing at unique rate owing to the increased rate of globalization.   The amplified activities in tourism industry and improved international trade are among the factors that have led to increased growth of the hospitality industry.   There has been increased trend towards equivalence of services in the hospitality industry and this is being driven by the need for augmentation of quality of services. As the level of competition increase in the industry, the competitive advantage has been created through provision of high quality services.   In order to understand the trend in enrichment of quality of services in the industry, this paper will review a number of studies on the subject. The case of Ramada Encore London West discusses how total quality management has been used in London in the enhancement of quality in the  Ã‚   hospitality industry.   This acknowledges that total quality management is a concept that has gained increased use in the hospitality industry. In recognition of the importance of quality management in the hospitality industry, the ISO 9000 has been an important step in setting standards for the implementation of total quality management in the industry.   Enhancement of quality in the hospitality industry is cited to increase the level of customer satisfaction, increased sales and better profits for business in the hospitality industry. Total Quality Management (TQM) is however sometimes difficult to implement in hospitality industry owing to the difficult in identifying some of the most appropriate quality measures. This study identified the need to use the quality triangle in hospitality industry including focus on customers, team work approach to unify goals, and use of scientific approach in decision making. Through comparing TQM in manufacturing and hospitality industry, the study gives important review on how hospitality industry can use the TQM concept to improve their services.   This study is important since it shows how organization in the hospitality industry can actually use TQM concept to enhance quality in their products and services.   It is important to understand that TQM is s wholesome approach which doesn’t only look at one aspect of quality management but concentrate on quality in on all aspects. HACCP is one of the most important aspects in TQM that defines quality. HACCP defines the important points at which quality should be ensured. Through understanding the important points in the process of food production or offering of service where quality can be enhanced, it become easier to enhance quality. While HACCP is an important factor in quality enhancement process that has been used in large food manufacturers, it has been slowly employed in the small business especially in the hospitality industry.   The study found out that there are more than eleven barriers to enhancement of HACCP in enhancement of quality.   This has one of the most comprehensive studies in implementation of HAACP in the hospitality industry.  Ã‚   The findings of the study are important since they show the importance of HACCP in enhancement of quality of products and services in hospitality industry. Quality enhancement is important in determining the rating of hotels in hospitality industry. It is also related to princes of products and services in the industry. In their study on Quality and Pricing in the Hotel Industry: The Mobil Star and Hotel Pricing Behaviour, Henley, Cotter, and Duncan (2004) argues that price is closely tied to pricing of products.   They argue that quality is one of the most important determinants of price not only in hospitality industry but also in other industries as well.   However, they concede that it is fortunate that in the hospitality industry, quality evaluation and prince information are availed for consumer and have also been published in consumer guides. They give the example of The Mobili Travel Guides as one of the most important sources of information regarding quality and price of products offered in hospitality industry. To find whether hotels usually do change their pricing and quality strategy when their rating is affected in such consumer guides.   This study found out that price is tied to quality of services and products. Most hotels raises their prices when their rating goes higher and lowers the consequently when their rating is lowered, and the same happens at Ramada Encore London West.   The results are important to enhancement of quality in hospitality industry. It reveals that quality of service offered has an effect on rating of the hotels and hence the price of their product. There are different factors affecting the quality of services in the hospitality industry. In their review of different factors affecting quality in the Ramada Encore London West   shows that the growth of tourisms industry in different parts of the world have led to increased attention to quality assurance in the hospitality industry. The hotel looked into influence of consumer perception on quality of services, the study found out that different factors like previous acquaintance with the hotel, perception and efficiency, perception of value, type of restaurant services, quality of conference facilities, and staff attitudes are among the important factors that affect consumer perception of quality in a given hotel. It is important to operators in the industry who want to improve their quality since they would focus on these factors.   It implies that to enhance quality, hotels must understand the important factors that are used by consumers to assess quality of services and pro ducts and henceforth improve them. Employees of Ramada Encore London West have a lot of influence on the quality of service offered by the organization. Employees are the main point of contact between organization and the customers. Following the HACCP model, this is an important point and there should be efforts to enhance quality at this point. In deed, this point has been reinforced by Kattara, Dina, and El-Said  Ã‚   in their study on the impact of employee behaviour on customers service quality perceptions and overall satisfaction.   In this study, Kattara et al., (2008) attempted to investigate the relationship between the positive and negative employee behaviour, customer sensitivity of the quality of service offered and the satisfaction of the employees. This study revealed that employee behaviours whether negative or positive are well correlated with customer satisfaction. Through review of past and current literature, the study found out that customer discernment is mainly influenced by the quality of se rvice they received at a given hotel.   This study is important enhancement of quality in the hospitality industry since it looked at the relationship between employees and their customers. Consumers are also important determinant of the quality of service offered in the industry through their reviews.  Ã‚   Consumer awareness is an important factor that can be used by consumers to show the level of quality in the industry. While a manager may think that their service are quality, customer many think otherwise.   Therefore the author suggests setting up a program that will assist in monitoring go standards of services to enhance quality. Quality management is not only about ornamental quality of goods and services. The hospitality industry in has not been keen on integrating occupation health and safety with quality management systems.   If OHS is not integrated with quality management system, most organization can degenerate from health participatory process to mere bureaucratic management tool.   The findings of this study are important since they show the importance of integrating OHS and quality systems. Both concepts are closely related and enhance each other. 1.3   Internal System within the Front Office Area The Front Office utility of a Hotel is to act as the public face of the hotel, chiefly by greeting hotel consumers and checking in guests. It also provides assistance to guests during their stay completes their lodgings, food and beverage, accounts and receives payment from guests. Department is typically poised of 1. Reception 2. Reservation 3. Concierge 4. PBX (phone service system) 5. Telephone a) Front Office:   Sell guestrooms; register guests and design guestrooms. Coordinate guest services provide information. Maintain precise room statistics, and room key inventories. Maintain guest account statements and complete proper financial settlements b) Reservation: Receive and process reservation requests for future overnight accommodations. With technology development, the Reservation Department can, on real time, access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in the hotel Edgar Dsouz FRONT OFFICE is the nerve center in the entire hotel operations. All the transaction passes through within this department. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. The Front Office Manager who comes under the direct supervision of the Director of Rooms and supervises the Front Office Department Important of Front Office Department to the Hotel .Hospitality, warm welcome .Often provide first and last impression. .Often have longest contact with guest. .Continuity: Long term service, recognition of repeat guests, remember names, guest histories. .Acquaint guest with hotel. .Sell hotel food and beverage outlets. .Upsell: Suggest deluxe and suites. .Smoother over disgruntled guests. TASK TWO 2.1 Supply Chain Management Strategies For the organizations which are concerned in tourism, competence is conditioned, among other determinants, by the harmonization and synchronization of all participants’ efforts from the unambiguous performance chain: tourism services suppliers, tour-operators, travel agencies and tourists themselves. Among these participants, a special role is assigned to the tour-operators. Going from certain tourism attractions, they take upon themselves the manufacture of those products that are required by tourists, assembling the different basic and complementary tourism services that are offered by numerous services suppliers, and further, distributing them to the retailers, or directly to the tourists. The impact of their activity is very strong because through the realized products they incorporate different types of tourist services. Going from these aspects and analyzing in a similar manner the tourism activity as the material goods manufacturing activity from logistical point of vie w, it can be said that, successful activity can be achieved when those different participants categories act like a system, into a supply chain. On tour-operators’ level, the supply chain management incorporates, among the others, planning and management activities concerning purchasing suppliers selection, internal logistics’ management, as well as collaboration with all marketing channel partners. Internal logistics involves activities that refers to purchasing, operations’ support and some aspects that are similar with physical distribution, the supply chain being structured by cooperation between a various number of participants, from raw materials suppliers (their impact is visible especially in catering, foods or beverage suppliers services), up to end consumers. Otherwise, the role of the last category is more important because they lend the tourism activity specific nature, through there’s participation on a successful holiday product. Supply chains evolve in harmony with changes in the market and their ambitions. The fruition of supply chain is correlated to different elements of progress in the business context referred to as performance capacity, innovation and clock speed. These correlations are the starting point of moving the chain towards the higher goals and therefore are of most importance. In order to assure that the chain is moving on the right path in its evolutionary journey, the journey must start based on the most precise data available. Different firms and diverse supply chains have dissimilar business strategies and value propositions, and answering those questions is often harder than one might imagine. To illustrate, lets look at some examples of metrics that are mis-aligned: cases in which a company discovered that they werent measuring the things that really mattered to their customers. Companies must always be concerned with their competition. Todays marketplace is shifting from individual company presentation to supply chain performance: the entire chains ability to meet end-customer needs through product availability and responsive, on-time delivery. Supply chain performance crosses both functional lines and company boundaries. Functional groups (engineering/RD, manufacturing, and sales/marketing) are all instrumental in designing, building, and selling products most efficiently for the supply chain, and traditional company boundaries are changing as companies discover new ways of working together to achieve the ultimate supply chain goal: the ability to fill customer orders faster and more efficiently than the competition. To accomplish that goal, you need performance process, or metrics, for global supply chain performance improvements. Your performance measures must show not only how well you are providing for your customers (service metrics) but also how you are handling your business (speed, asset/inventory, and financial metrics). Given the cross-functional environment of many supply chain improvements, your metrics must prevent organizational silo behaviour which can hinder supply chain routine. Supply Chain Strategies are the critical backbone to Business Organizations today. Effective Market coverage, Availability of Products at locations which hold the key to revenue recognition depends upon the effectiveness of Supply Chain Strategy rolled out. Very simply stated, when a product is introduced in the market and advertised, the entire market in the country and all the sales counters need to have the product where the customer is able to buy and take delivery. Any glitch in product not being available at the right time can result in drop in customer interest and demand which can be disastrous. Transportation network design and management assume importance to support sales and marketing strategy. Inventory control and inventory visibility are two very critical elements in any operations for these are the cost drivers and directly impact the bottom lines in the balance sheet. Inventory means value and is an asset of the company. Every business has a standard for inventory turnaround that is optimum for the business. Inventory turnaround refers to the number of times the inventory is sold and replaced in a period of twelve months. The health of the inventory turn relates to the health of business. In a global scenario, the finished goods inventory is held at many locations and distribution centers, managed by third parties. A lot of inventory would also be in the pipeline in transportation, besides the inventory with distributors and retail stocking points. Since any loss of inventory anywhere in the supply chain would result in loss of value, effective control of inventory and visibility of inventory gains importance as a key factor of Supply Chain Management function. 2.2   Supplier Selection Process Supplier selection criterion for a particular product or service category should be defined by a â€Å"cross-functional† team of representatives from different sectors of your organization. In a manufacturing company, for example, members of the team typically would include representatives from purchasing, quality, engineering and fabrication. Team members should include personnel with technical/applications knowledge of the product or service to be purchased, as well as members of the subdivision that uses the purchased item. Common provider selection criteria: Previous experience and past recital with the product/service to be purchased. Comparative level of sophistication of the quality system, including meeting regulatory requirements or mandated quality system registration (for example, ISO 9001, QS-9000). Ability to meet current and potential aptitude requirements, and do so on the desired delivery schedule. Financial stability. Technical support availability and willingness to participate as a partner in developing and optimizing design and a long-term relationship. Total cost of dealing with the supplier (including material cost, communications methods, inventory requirements and incoming verification required). The suppliers track record for business-performance improvement. Total cost assessment. Methods for determining how well a potential supplier fits the criteria: Obtaining a Dun Bradstreet or other publicly available financial report. Requesting a formal quote, which includes providing the supplier with specifications and other requirements (for example, testing). Visits to the supplier by management and/or the selection team. Confirmation of quality system status either by on-site assessment, a written survey or request for a certificate of quality system registration. Discussions with other customers served by the supplier. Review of databases or industry sources for the product line and supplier. Evaluation (SUCH AS prototyping, lab tests, OR validation testing) of samples obtained from the supplier. TASK THREE 3.1 Possible issues encountered by Operations Managers Lack of capital is often the most critical challenge that a successful manager or leader faces as its very success creates this and it quickly becomes a vicious circle. Without very diligent cash flow management and/or mounting of more capital, including debt, the business often is constrained by capital as it grows. Often the profit in one operating cycle is insufficient to fund the extra working capital required for the next operating cycle. Many capable managers cannot overcome the obstacles in their businesses cash flow cycle and cannot understand why bankers and other lenders often cannot provide the financing as the manager often does not have the security to support the debt. The solution is often easier than most entrepreneurs realize. It often starts with a plan to see what your cash needs are and when your cash needs arise. Then one is in a position to manage it and focus on the cash management techniques most likely to be successful in his/her business. Lack of management skills Lack of management skills is a problem that is very difficult to deal with in most small and medium enterprises as the size of the senior management team is necessarily limited. These areas of weakness could be in finance, human resources, marketing or any area where the current management does not have the expertise, or the time to deal with the issues. It can be solved by determining the weak areas and then developing a plan for dealing with those challenges. Solutions can be as simple as assigning the responsibility to an existing manager with a requirement to watch for the obvious pitfalls, to hiring a person part-time or a consultant. Lack of focus Ignoring risks in their assessment of alternatives and opportunities Lack of a plan Failure to plan for issues absorbing the majority of your time 3.2 Resolving the Issues An operations manager should be more proficient regarding his/her department when operating a staff of Tourism and Hospitality. The faces of the staff repair the atmosphere in the hotel for the customers. Issues should be handled and resolved with timely interviewing of the needs and responsibilities of the staff. It is compulsory for the managers to be more precise over the issues and no favours should be given to any particular person on gander basis. It’s the most aspiring issue which hinders the work at the work place and creates a substance of non judgemental circumstances for the front line managers. Operations manager must be focussed on the resolution and proper usage of time in work. This can be implemented on focussing on the demands of the staff which speak of the customers. By not giving any heed to the needs, the managers sometimes bring a bad and deliberate reputation to the designation and the atmosphere gives no other chance rather than to leave. Planning is another need for the operations managers. A good plan will lead a good presentation by the staff. A hotel only runs on the presentation of its criteria and backup must be strong to represent its nature. If the planning of the manager does not match the abilities of the staff then it can beheld that the operations manager lacks planning and needs to be refurbished on the planning and strategy building. Issues only happen when there is a lack of co-ordination amid the staff. While working in the field of hospitality one has to resolve the issues otherwise the presentation of the team will lack a lot of planning and debauchery of the things and conjugally.   But if an operations manager will keep on defying the whole lot by giving advices and resolving the issues then his own hard made planning’s wont get much time to be implemented. So an operations manger must be sure on implementing and displaying of his plans in time instead to giving solvents for the problems and issues. Operations management has acquired great significance in the recent years due to an increase in the number of trans-national companies, whose operations are spread across the continents. It helps in developing the synergies between the various operations that are separated by time and space. OM has made it possible for trans-national companies, like Shell Corporation, to source crude oil from an oilrig in Europe and deliver the oil to a refinery located in Asia Pacific. OM is not limited to Oil Companies only. OM has enabled many companies to set up production and manufacturing at cost effective locations and source the required inputs from locations where procurement costs are low. Corporate social responsibility (CSR), which takes as its premise that firms ought to justify their existence in terms of service to assorted stakeholders rather than mere profit, has been a subject of much debate. Yet, notwithstanding certain critical voices, more and more businesses, including hospitality companies, are embracing CSR. Some like Scandic even embedded it into their business models, which means that CSR underpins their organizational modus operandi. Thus this paper, built around an analysis of Scandics Omtanke programme, aims to conceptualize CSR in the context of the hospitality sector. Great stress is laid, therefore, on the implications of CSR for hotel-based human resource management, local community support and promotion of environmental sustainability. Drawing on interviews with Scandic managers and internal documents, we examine the rationale and effects of various CSR initiatives carried out in Scandic hotels in recent years. Building on these insights, the paper concludes by making some recommendations of practical character and highlighting future research directions. Issues can be resolved in the process of making healthy relations of the staff and the customers in the hotel industry are very important. The selection of the staff depends upon the education provided and enhanced in an able way to product these things in such a way that these cannot be traumatised and bullied to halter the work of the hotel. REFERENCE LIST Philip Kotler, John Bowen, James Makens Marketing for Hospitality Tourism 5th Edition Robert Johnston, Graham Clark -  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Service Operations Management 3rd Edition Chris Holloway, R. Davidson, Claire Humphreys The Business of Tourism 8th Edition Nigel Slack, Mike Lewis -   Operations Strategy 3rd Edition Robert D. Reid, David   Ã‚   Hospitality Marketing Management. Simon Hudson   Ã‚   Marketing for Tourism and Hospitality. Cathy Enz Hospitality Strategic Management: Concepts and Cases.

Personal and professional development Essay Example | Topics and Well Written Essays - 2500 words - 1

Personal and professional development - Essay Example Adopting Gibbs Model of reflection, commonly used among health professionals as indicated by Taylor (2004), this paper would describe what I learnt during my transition period, my feelings on that then evaluate the program and give a conclusion and the impact on my future professional growth. This reflection respects the principle of confidentiality for the clients and institution as stipulated in the Code cited by the Nursing and Midwifery Council, NMC (2010). Description: In a transition program, students reflect on various learning activities in their field of study that they have been engaged in. My second year transition activity was undertaken in a pharmacy. It was a one day activity that involved learning the operations in the pharmacy and the roles of a pharmacist. I observed how the pharmacist received prescriptions and orders for medicine and the due process involved before giving the medicine or dispatching ordered medicines. I also studied the side effects that specific m edications would have when administered to psychiatric patients. Rationale The motivator for choosing this kind of transition program was the desire to develop my knowledge on identification of different available drugs and how such medicines would work in the human body. Among my aims was to understand drug calculation and administration which is a critical skill in avoiding adverse effects due to poor medication. My interaction with the pharmacy team equipped me with the knowledge on the required procedure for dispensing drugs and what measures to take so as to curb medication errors in healthcare institutions, a paramount skill in my future role as a nurse. Thus, this analysis paper evaluates my experience with psychotropic medication, communication and its importance in a healthcare setting, legislation on drugs and pharmacy operations. Feelings: When I started this transition program, I expected to learn so little because the program was only to run for a day. More so, I expect ed that since to the pharmacy team it would be a normal working day, they would have little time to explain to me their operations. But the team was co-operative and helpful which made me view them as colleagues. Despite me being a student, they respected me and I will not forget the pharmacist always wanting me close so that I could learn effectively and as much as possible. Evaluation: Among the people with mental health disorders, the greatest needs include understanding the happenings within their environments; feeling their emotions but also learning to manage them; being able to communicate with those who make decisions for them; and feeling stable in their thinking (Solchany 2011). Medications have been used in treating mental disorders symptoms in conditions of depression, anxiety disorders, bipolar disorders, schizophrenia and attention deficit-hyperactivity disorder, ADHD. These medications used for treating mental health and behavioural problems are referred to as psychot ropic medication as used by the National Institute of Mental Health, NIMH (2008). There are varied types of these medications for particular circumstances and among the ones I encountered include antidepressants such as imipramine and clomipramine selling under the brands Tofranil and Anafranil respectively; anti-obsession medication including fluoxetine and vilazodone trading under the brands Prozac and Vibryd; and psycho-stimulants such as metyhlyphenidate trading under th

International Market Entry and Development Essay - 6

International Market Entry and Development - Essay Example ct researches globally to recognize the global and regional segments of the market and to observe chance for incorporating and better synchronizing the strategies across the national borders. In addition to this speedy collection of information and formulation of results from geographically concentrated sources become very important to predict change in the market and develop a more detailed and useful response strategies (Carman, J. M, 1980). Technological advances both facilitate as well as cause more difficulties in gathering data on global basis. The advances and continuously increasing technological complexities allows the collection of data on a broader geographical scale. Yet the flip side of this advances should never be ignored. To cater the research needs of today’s world, one must examine the changes under which they have gone through in the last four decades. In the early 60s and 70s U.S firms decided to shift to the international markets from the domestic markets. Japan and Europe also expanded from the domestic markets to the international markets to widen their geographical range and to act in response of the foreign competitions that was entering their domestic markets. Initially firms were interested more in gathering information to discover and judge the market opportunities of the other countries to assess which markets should be targeted, how to do the positioning of the products and how much to adapt the marketing mix to the local markets (Carman, J. M, 1980) The changes in the global market along with the technological changes in the collection of data, its analysis and its distribution entail that the researches should broaden their spectrum to plan, implement and to execute the research in this competitive world. Researchers need to align their skills and capabilities in order to carry and plan the researches in this competitive world (Carman, J. M, 1980) The growth of retailers globally also assist marketing research. As their chains